Real Estate Information Archive


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What We Mean By "Legendary Customer Service"

by Dan Schuman

We advertise that we provide our clients with legendary customer service. So what exactly does that mean?

To begin, it starts with a burning desire to make sure we meet and exceed the expectations of our clients. Our obsession with providing excellent service is a result of us expecting it personally when we deal with others. Whether it’s a restaurant, department store, or someone doing work on our home, Amy and I have very high standards. I am personally a stickler when it comes to service and have very low tolerance when I don’t get it. So when it comes to our personal business, we make sure to treat our clients as we would want to be treated ourselves.

It goes beyond this though. We understand that everyone has a different definition of “great service”, so we make sure to ask a lot of questions in the beginning of the process. We find it critical to find out specifically what our clients want and communicate with them in a proactive manner. As far as I’m concerned, if a client has to call us on something before we call them, then we have failed, and we won’t let that happen.

We enjoy doing little things for our clients that they don’t expect and often become friends with them after closing. Although we feel like we give our clients unbelievable service, we are always looking for ways to make it even better---that’s part of the obsession. 

Solon Ohio Real Estate - Year In Review 2011

by The Schuman Team

Solon Ohio Real Estate - Year In Review 2011


Solon Sold homes

The following is our 3rd annual year in review for Solon Ohio real estate. Here, we will provide a comparison between this past year and 2010 and offer commentary.




Year          # of Homes Sold        Ave. Sales Price   Sales Price/List Price


2011                      227                    $287,205                 94.24%  


2010                      202                    $292, 547                94.61%



Since there have been a large number of bank owned sales over the past few years, which can often skew the statistics, we have included figures below that exclude all bank owned homes.


2011                      212                    $291,708                 93.50%


2010                      192                    $293,265                 94.53%


LUXURY HOMES ( sales price over $500,000 )


2011                       29                     $626,888                94.58%


2010                       25                     $645,830                94.17%




FIRST HALF              99                 $282,575               94.40%


SECOND HALF          113             $301,013               94.11%              

 Source: NEOHREX



While the last few years have been challenging to say the least, this past year showed us some positive signs. Below is a list of 5 important things that the above statistics tell us:


1.     More homes sold in 2011 vs. 2010

2.     Average sales price was relatively unchanged

3.     The market IMPROVED during the second half of 2011

4.     A well priced home will receive approximately 94% of asking price

5.     Affluent buyers are feeling more confident about buying a luxury home

So, what can we take away from all of this? Market stabilization has positively affected the entire local real estate market for both buyers and sellers.


The numbers indicate more buyers and sellers coming together and overcoming the numerous challenges presented by the market.  First time buyers are feeling a little more confident as are the local move-up buyers. Those looking to sell and buy a larger home are realizing that selling their existing home is now a realistic goal and no longer have as much fear.

Sellers have come to better understand that the major correction in the local real estate market has brought prices to where they were about 10 years ago. I'm certainly not indicating that sellers are happy about this, but they now have more realistic expectations regarding price. 

There will still be challenges moving forward. The recovery is going to take a long time so expect sales and average price to remain flat until 2013.

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Contact Information

The Schuman Team
3550 Lander Road
Pepper Pike OH 44122
Dan: 216-346-3235
Amy: 216-403-9189
Fax: 216-456-2333