We advertise that we provide our clients with legendary customer service. So what exactly does that mean?

To begin, it starts with a burning desire to make sure we meet and exceed the expectations of our clients. Our obsession with providing excellent service is a result of us expecting it personally when we deal with others. Whether it’s a restaurant, department store, or someone doing work on our home, Amy and I have very high standards. I am personally a stickler when it comes to service and have very low tolerance when I don’t get it. So when it comes to our personal business, we make sure to treat our clients as we would want to be treated ourselves.

It goes beyond this though. We understand that everyone has a different definition of “great service”, so we make sure to ask a lot of questions in the beginning of the process. We find it critical to find out specifically what our clients want and communicate with them in a proactive manner. As far as I’m concerned, if a client has to call us on something before we call them, then we have failed, and we won’t let that happen.

We enjoy doing little things for our clients that they don’t expect and often become friends with them after closing. Although we feel like we give our clients unbelievable service, we are always looking for ways to make it even better---that’s part of the obsession.